"Ed I just wanted to thank you for coming to collect Charlie at such short notice as I wasn't expecting to have to suddenly say goodbye to my beloved boy.
At such a devastating time you were very calm and supportive and looked after Charlie in a very compassionate manner.
He arrived back promptly and I cannot express how delighted I am with his engraved box. I'm very touched by the attention to detail and apparent care which is visible when you open up his box.
Thank you again for making such a terribly sad experience a little bit easier by knowing that you took such good care of my boy who will never be forgotten."
Rebecca S, Hook